Customer Care
Shipping & Returns
We want ordering Caroma to be as straightforward as enjoying it. Here's what to expect when your order ships—and how to get help if something isn't right.
Shipping
$4 shipping per item on orders shipped within the United States.
Orders typically ship within 1–3 business days after purchase, excluding weekends and holidays. Delivery time varies by destination and carrier. The final shipping total is displayed at checkout.
Returns
30-day returns for unopened, unused products in their original condition.
Please contact us within 30 days of delivery to request a return. Customers pay return shipping for voluntary returns. See the details below.
Order processing & delivery
We aim to process orders within 1–3 business days, excluding weekends and holidays. Processing time is separate from carrier transit time. Orders ship within the United States with a flat charge of $4 per item. You will see the full shipping charge before completing checkout.
Damaged, incorrect, or missing orders
If your order arrives damaged, defective, or incorrect, please contact us with your order number and a description of the issue. Photos are helpful when available. We will review the issue and arrange an appropriate replacement or refund. Caroma covers return shipping when a return is required because of a verified defect or fulfillment error.
Returns & refunds
You may request a return within 30 days of delivery for products that are unopened, unused, and in their original condition. Because Caroma is a fragrance product, opened or used items are not eligible for voluntary returns.
To begin a return, contact us before sending anything back. Include your order number and the item you wish to return. We will provide return instructions. Customers are responsible for return shipping costs on voluntary returns. Original shipping charges are not refundable unless required by law or the return is due to our error.
Once the returned item arrives and has been inspected, approved refunds will be issued to the original payment method. The time it takes to appear in your account depends on your payment provider.
This policy does not limit rights you may have under applicable law.
Need a hand?
Questions about an order or your Caroma experience? We're happy to help.
Contact Caroma